Proffessional
Experience

About Me

Customer Service Representative II (2021–2026)

Hospitality and Culinary Purchasing Administration (2009-2018)

Professional Summary:

Before moving into remote work, I worked in hotel and hospitality procurement and culinary institutional administration. These roles required tight coordination between departments, accurate record-keeping, and managing vendor or client relationships — skills that translate directly into CRM organization and pipeline management.

Key Responsibilities & Achievements

• Managed procurement processes for hotel and hospitality operations, including vendor coordination and order tracking.

• Handled institutional administration for culinary operations, including recordkeeping and inventory oversight.

• Coordinated between departments to ensure accurate, timely delivery of goods and services.

• Maintained organized documentation for vendor relationships and procurement records.

• Developed strong organizational systems for tracking vendor relationships and orders, a direct parallel to CRM pipeline management.

• Gained hands-on experience keeping multi-department operations running smoothly, translating into an ability to manage structured, detail-heavy workflows.

Professional Summary:

I spent 5 years handling customer support for a US-based food delivery account, fully remote. This meant managing high volumes of customer interactions daily, staying organized under pressure, and following structured processes to resolve issues quickly. It taught me how to read a customer's journey from first contact to resolution, which is exactly what a GoHighLevel funnel is designed to do, just automated.

Key Responsibilities & Achievements:

• Handled a high volume of daily customer interactions for a US-based food delivery account, fully remote.

• Resolved order issues, complaints, and account concerns following structured company processes.

• Maintained accurate records of customer interactions and case resolutions.

• Collaborated with team leads and cross-functional support to escalate and resolve complex cases.

• Consistently met performance metrics for response time, resolution rate, and customer satisfaction.

• Sustained a 5-year tenure in a fast-paced, fully remote customer service environment.

• Built strong skills in managing customer journeys from first contact to resolution, a foundation directly relevant to CRM and funnel work.

• Adapted quickly to evolving processes and tools, reflecting comfort with structured digital systems.

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